Frequently Asked Questions
How do I receive the prizes?
Cash prizes are sent through PayPal for everyone. If your country is restricted from using PayPal, please contact us on [email protected]
Physical prizes (e.g. gaming gear) will only be sent to the team captain's address. It is the team captain's responsibility to distribute the prizes between all of the players.
To claim your prizes after a tournament has ended:
- Cash prizes: The team captain will automatically receive a message on the website when the tournament ends and forwarded to a page to enter a PayPal address. Afterwards you will be put in the queue for the cash payouts, and we will handle your case as fast as possible.
- Physical prizes: Send us an email on [email protected] with full name, address, zip/postal code, town and phone number of the recipient.
Can you reset my rank/ELO?
No, this is not a service we provide.
This player is hacking/being toxic/AFK. What do I do?
We run through player reports daily. If a player is breaking the rules, please use the report button that appears in the match room after a match has ended.
We don't handle match specific player reports through email.